1. Acceptance of these Terms
AuraBet ("the Platform", "we", "us") is an online casino and sports exchange operated at aurabet.co. By creating an account or using the Platform you agree to these Terms, our Privacy Policy, our Refund Policy, the Sports Exchange Rules and the terms of any promotion you take part in. If you do not agree, do not use the Platform.
We may update these Terms. The date at the top shows the current version. Material changes are announced on the site or by e-mail; continuing to use the Platform after a change means you accept it.
2. Eligibility and one account per person
You must be at least 18 years old, or the legal age for gambling where you live if that is higher. Online gambling is not legal everywhere: you are responsible for making sure that using the Platform is lawful where you are, and we may block access from places where it is not.
One account per person, household, device and payment source. Opening additional accounts, registering through your own partner or referral link, or running an account for someone else breaches these Terms. Duplicate accounts are linked by device, network, contact and payout details; we may close duplicates, remove bonuses and winnings on them and hold withdrawals until the matter is resolved.
Register with your own, accurate details and keep them up to date.
3. Account security
Keep your password secret; you are responsible for everything done through your account. Use a password you use nowhere else. We may e-mail you a one-time code before a sign-in from a new device or country, or before a withdrawal.
Tell us at once at security@aurabet.co if you think someone else has accessed your account. We will never ask for your password.
4. Identity verification (KYC)
We may ask you to verify your identity at any time, and always once your lifetime withdrawals pass the threshold shown in the app. Verification is done under Account → Verify identity: an identity document, a selfie and your address. Documents are stored privately and used only for verification, fraud prevention and legal compliance.
Payout accounts must be in your own name and match your verified identity. Withdrawals to someone else's account or wallet are declined. Until requested verification is complete, withdrawals stay on hold.
5. Your wallet and deposits
Your balance is held in US dollars. You can deposit with local payment methods where they are available for your country, or with USDT. A local deposit is converted to dollars at the rate shown and locked when you start the payment; a crypto deposit is credited at the dollar amount of the invoice. Deposit limits per transaction are shown on the deposit page (currently $10 to $5,000).
Deposits must come from a payment source in your own name and are credited when the provider confirms the payment. If you pay a different amount than requested, the payment is checked by our team before it is credited. Deposits are for playing on the Platform, not for currency exchange or transfers to other people; a deposit withdrawn without play may be held for review.
6. Withdrawals
Withdrawals are paid only to a payout account you have saved and we have approved. Limits per request are shown on the withdrawal page (currently $10 to $5,000). Only one withdrawal can be in progress at a time; the amount is reserved from your balance until it is paid or returned.
Small withdrawals to an approved account can be paid automatically; others are reviewed by our team, usually within a few hours. A request may be held longer when, for example, the account is new, deposits have not been played, a bonus is still being wagered, verification is outstanding or our fraud checks need a look. If a payment provider cannot complete a withdrawal, the full amount comes back to your balance.
No withdrawal is possible while a bonus with unmet wagering is active (section 7). Crypto withdrawals are irreversible once sent; check your saved address carefully.
7. Bonuses, VIP and promotions
Welcome bonus: a match on your first deposit (currently 100% up to $60, minimum deposit shown on the Rewards page), once per person — accounts that share a device, network or payout details are treated as one person. A bonus must be wagered (currently 30 times the bonus) within 7 days. Bets count towards wagering by game type: slots 100%, crash and other instant games 50%, live dealer and table games 10%, sports 0%.
While a bonus is being wagered your whole balance is locked for withdrawal, the largest single bet is limited (shown on the Rewards page; larger bets are refused) and sports betting is paused except for closing an existing position. You can forfeit a bonus at any time on the Rewards page: the bonus and any net winnings made since it was credited are removed and the lock is lifted. An expired bonus removes the bonus amount only. If the balance is played down to almost nothing, the bonus closes automatically.
Promo codes: one bonus at a time; a code may be personal (only its owner can use it), limited in number, or require a minimum deposit, as shown when you redeem it. Deposit-match codes apply to your next qualifying deposit.
VIP: tiers are based on lifetime play and are never reduced. Weekly cashback (a percentage of your net loss over seven days), weekly VIP bonuses and level-up bonuses are paid as bonus money with 1× wagering, according to the VIP table on the Rewards page. Rakeback builds up on real-money bets (not while a bonus is active) and can be claimed to your balance from $1. Wager races show their prizes, eligible games, minimum play and deposit requirement on the Rewards page; prizes are paid as bonuses with the wagering shown.
Bonuses are a gift, not a right. We may change or withdraw a promotion at any time. Bonus abuse — more than one account, using someone else's code, playing only to clear a bonus, hedging bonus money across accounts or exploiting an error in a promotion — leads to the bonus and winnings from it being removed and may lead to closure.
8. Errors, malfunctions and game providers
Casino games are supplied by licensed third-party studios; sports markets and results come from our data provider. A bet, round or result affected by a technical error or malfunction — wrong odds, incorrect or duplicated settlement, a result not returned or returned wrongly by a provider, or any other defect in software or data — is void, whether the error is found at the time or later.
When a bet is void the stake is returned and any winnings, bonuses, prizes or VIP progress that came from it are removed, even if already credited. We may correct balances, hold or reverse withdrawals and re-settle affected bets for this purpose, and may suspend or remove a game or provider at any time. You can ask for a written breakdown of any correction and a second review at security@aurabet.co within 14 days.
9. Fair play and fraud prevention
Prohibited: multiple accounts; self-referral; hiding your location or identity with VPNs, proxies or similar tools; bots and scripts; collusion, chip dumping or arbitrage between accounts; stolen or third-party payment details; chargebacks on genuine deposits.
We run automated checks on registrations, sign-ins, deposits, play and withdrawals, and people review what the checks flag. Where there is a concern we may hold withdrawals, restrict play, ask for verification, void affected bets and bonuses and, after review, suspend or close the account. We tell you when we act on your account and how to respond, but not how our detection works. Proceeds of fraud are not paid out.
10. Sports exchange
Sports bets are governed by the Sports Exchange Rules at /sports/rules, which are part of these Terms: how markets are settled, when a bet is void, non-runner reductions, corrections and disputes. Disputes about a settlement must be raised within 7 days.
11. Responsible gaming
Gambling is entertainment, not a way to make money. Under Account → Limits & breaks you can set daily, weekly and 30-day deposit limits (lowering applies at once, raising after 24 hours), take a break of 24 hours, 7 days or 30 days, or self-exclude for 6 months, 1 year or 5 years. Breaks and self-exclusion cannot be shortened; you can still withdraw your balance. We do not send offers to players on a break or self-excluded.
12. Partners and referrals
Partners promote the Platform under the AuraBet Partner Terms. A player who joins through a partner link is attributed to that partner; partners see only anonymous statistics, never your name, e-mail or payment details.
13. Acceptable use and intellectual property
Use the Platform only for your own entertainment. Do not copy, scrape, reverse-engineer or interfere with the Platform, its games or data, try to gain unauthorised access, or use it to launder money or for any unlawful purpose. Content, branding and software belong to AuraBet or its licensors.
14. Limitation of liability
Gambling involves risk and you can lose what you stake. The Platform and games are provided "as is". To the extent the law allows, we are not liable for gaming losses, interruptions, actions of providers or payment partners, or indirect losses. Where we are liable, our liability is limited to your genuine deposits in the preceding 30 days. Nothing here limits liability that cannot be limited by law.
15. Suspension and closure
We may suspend or close an account that breaches these Terms, is used for fraud or is subject to a legal request, and may withhold balances that are the proceeds of a breach. You can close your account at any time through support; any withdrawable balance is paid to your approved payout account first.
16. Complaints
Contact support first (support@aurabet.co or the Help page) with your username, the date and the transaction or bet. If you are not satisfied, write to security@aurabet.co and ask for a review; a different team member examines it and replies within 3 business days. Complaints about a bet, bonus or correction must be raised within 14 days.
17. Contact
Support: support@aurabet.co · Security and reviews: security@aurabet.co · Privacy: privacy@aurabet.co · Partners: partner@aurabet.co.