Wallet
Which currency is my balance in?
US dollars, for everyone. Local payments are converted at the rate shown when you start the payment, and that rate is locked for the order.
How do I deposit?
Wallet → Deposit, pick a local method or USDT, enter the amount. Local payments open inside our page; crypto shows an address and QR code. The money is on your balance as soon as the provider confirms.
I paid but my balance did not change.
Most payments confirm within a minute; crypto needs a few network confirmations. If you paid a different amount than requested, the payment is checked by our team before it is credited. Still missing after 30 minutes? Write to support with the order number.
How long do withdrawals take?
Small withdrawals to an approved account can go out automatically within minutes. Others are reviewed, usually within a few hours. You get an e-mail when the money is sent.
Why was my withdrawal held?
Common reasons: the account is new, deposits have not been played, a bonus is still being wagered, or identity verification is needed. The withdrawal page says what is missing.
Bonuses & VIP
How does the welcome bonus work?
Your first deposit is matched (amount and minimum on the Rewards page). Wager the bonus the shown number of times within 7 days — slots count 100%, live casino 10%, sports 0%. Until then your balance is locked for withdrawal.
Can I cancel a bonus?
Yes — Rewards → Forfeit bonus. The bonus and winnings made with it are removed and withdrawals open again.
How do VIP levels work?
Your lifetime play moves you up eight tiers; you never go down. Higher tiers get more weekly cashback, rakeback and bonuses — the table is on the Rewards page.
Account & safety
Why do I need to verify my identity?
To protect your money and meet our legal duties. We ask before larger withdrawals or when our checks need it. It takes a few minutes under Account → Verify identity.
Can I have more than one account?
No. One account per person; duplicate accounts are closed and bonuses on them removed.
How do I take a break or set limits?
Account → Limits & breaks. Limits apply at once when lowered; breaks and self-exclusion cannot be shortened. See Responsible gaming.
How do I stop promotional e-mails?
Use the unsubscribe link in any offer e-mail, or switch offers off in Account. Account and payment e-mails continue.
Sports exchange
What is the difference between back and lay?
Back = you bet that something happens; lay = you bet that it does not. On a lay bet the amount you can lose is the liability shown in the bet slip.
When are bets settled?
As soon as the official result is confirmed. Rules for every market are in the Sports Exchange Rules.
Contact
Support: support@aurabet.co · Security & reviews: security@aurabet.co · Privacy: privacy@aurabet.co · Partners: partner@aurabet.co